Last updated February 16, 2025
Privacy policy
This Privacy Policy for Truefindr (“we”, “us”, or “our”) describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:
• Visit our website at https://truefindr.com, or any website of ours that links to this Privacy Notice.
• Download and use our mobile application (Truefindr), or any other application of ours that links to this Privacy Policy.
• Engage with us in other related ways, including any sales, marketing, or events.
Questions or concerns?
Reading this Privacy Policy will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at truefindr@gmail.com.
SUMMARY OF KEY POINTS
This summary provides key points from our Privacy Policy, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.
What personal information do we process?
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
Learn more about personal information you disclose to us.
Do we process any sensitive personal information?
Some of the information may be considered “special” or “sensitive” in certain jurisdictions, for example, your racial or ethnic origins, sexual orientation, and religious beliefs.
We do not process sensitive personal information.
Do we collect any information from third parties?
We do not collect any information from third parties.
How do we process your information?
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.
Learn more about how we process your information.
In what situations and with which parties do we share personal information?
We may share information in specific situations and with specific third parties.
Learn more about when and with whom we share your personal information.
How do we keep your information safe?
We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
Learn more about how we keep your information safe.
What are your rights?
Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
Learn more about your privacy rights.
How do you exercise your rights?
The easiest way to exercise your rights is by visiting truefindr@gmail.com, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
Want to learn more about what we do with any information we collect?
Review the Privacy Notice in full.
WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You
The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
Names
Email addresses
Usernames
Passwords
Contact or authentication data
Sensitive Information
We do not process sensitive information.
Social Media Login Data
We may provide you with the option to register with us using your existing social media account details, like your Facebook, X, or other social media account. If you choose to register in this way, we will collect certain profile information about you from the social media provider, as described in the section called “HOW DO WE HANDLE YOUR SOCIAL LOGINS?” below.
Application Data
If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:
Mobile Device Data.
We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server). If you are using our application(s), we may also collect information about the phone network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID, and information about the features of our application(s) you accessed.Push Notifications.
We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device’s settings.
This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information Automatically Collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
The information we collect includes:
Log and Usage Data.
Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called “crash dumps”), and hardware settings).Device Data.
We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
Google API
Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
To facilitate account creation and authentication and otherwise manage user accounts.
We may process your information so you can create and log in to your account, as well as keep your account in working order.To respond to user inquiries/offer support to users.
We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.To send administrative information to you.
We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.To save or protect an individual’s vital interest.
We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.
WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason to do so under applicable law, such as your consent, compliance with laws, providing services, fulfilling contractual obligations, protecting rights, or fulfilling legitimate business interests.
If you are located in the EU or UK, this section applies to you.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on to process your personal information. We may rely on the following legal bases:
Consent.
We may process your information if you have given us permission to use your personal information for a specific purpose. You can withdraw your consent at any time.Performance of a Contract.
We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you.Legal Obligations.
We may process your information where we believe it is necessary for compliance with our legal obligations, such as cooperating with law enforcement or regulatory agencies, exercising or defending our legal rights, or disclosing your information as evidence in litigation.Vital Interests.
We may process your information where we believe it is necessary to protect your vital interests or those of a third party, such as in situations involving threats to the safety of any person.
If you are located in Canada, this section applies to you.
We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.
In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:
If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
For investigations and fraud detection and prevention
For business transactions provided certain conditions are met
If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
For identifying injured, ill, or deceased persons and communicating with next of kin
If we have reasonable grounds to believe an individual has been, is, or may be a victim of financial abuse
If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
If the collection is solely for journalistic, artistic, or literary purposes
If the information is publicly available and is specified by the regulations
WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share information in specific situations described in this section and/or with the following third parties.
We may need to share your personal information in the following situations:
Business Transfers.
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. These technologies help us:
Maintain the security of our Services and your account
Prevent crashes, fix bugs, and save preferences
Assist with basic site functions
We also permit third parties and service providers to use online tracking technologies for:
Assist with basic site functions
Managing and displaying advertisements
Tailoring advertisements to your interests
Sending abandoned shopping cart reminders (depending on your preferences)
These third parties and service providers may provide advertisements about products and services tailored to your interests, which may appear either on our Services or on other websites.
To the extent these online tracking technologies are deemed a “sale”/”sharing” (which includes targeted advertising, as defined under applicable laws), you can opt out by submitting a request.
Google Analytics
We may share your information with Google Analytics to track and analyze the use of the Services.
To opt out of being tracked by Google Analytics, visit Google Opt-Out.
For more information on the privacy practices of Google, please visit Google Privacy & Terms.
HOW DO WE HANDLE YOUR SOCIAL LOGINS?
In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.
Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook or X logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform.
We will use the information we receive only for the purposes that are described in this Privacy Notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.
HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. We cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at truefindr@gmail.com.
WHAT ARE YOUR PRIVACY RIGHTS?
In Short: Depending on your state of residence in the US or in some regions (such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada), you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.
Regional Privacy Rights
In some regions (such as the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right to:
Request access and obtain a copy of your personal information.
Request rectification or erasure of your personal information.
Request data portability (if applicable).
Not be subject to automated decision-making.
In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us using the details provided in the section How Can You Contact Us About This Notice?
We will consider and act upon any request in accordance with applicable data protection laws.
If you are located in the EEA or UK and believe we are unlawfully processing your personal information, you have the right to file a complaint with your local data protection authority:
EEA: Member State Data Protection Authority
UK: UK Data Protection Authority
Switzerland: Federal Data Protection and Information Commissioner
Withdrawing Your Consent
If we rely on your consent to process your personal information (which may be express or implied, depending on applicable law), you have the right to withdraw it at any time. You can do this by contacting us through the details provided in the How Can You Contact Us About This Notice? section.
However, withdrawing consent will not affect the lawfulness of processing carried out before the withdrawal. When applicable, it will also not impact processing based on other legal grounds besides consent.
Account Information
If you would like to review or update your account information or request to terminate your account, you can:
Log in to your account settings and update your information.
Upon your request to terminate your account, we will deactivate or delete it from our active databases. However, we may retain some information to:
Prevent fraud
Troubleshoot issues
Assist in investigations
Enforce legal agreements
Comply with legal requirements
If you have any questions about your privacy rights, you may contact us at truefindr@gmail.com.
CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and mobile operating systems provide a Do-Not-Track (DNT) feature, allowing you to signal your preference not to have your online activities monitored. However, no standardized technology exists for recognizing or responding to DNT signals.
At this time, we do not respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a future industry standard is adopted, we will update this Privacy Notice accordingly.
California law requires us to disclose how we respond to DNT signals. As there is no industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.
DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law.
We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:
Receiving help through our customer support channels
Participation in customer surveys or contests
Facilitation in the delivery of our Services and to respond to your inquiries
We will use and retain the collected personal information as needed to provide the Services or for:
Category H – As long as the user has an account with us
Sources of Personal Information
Learn more about the sources of personal information we collect in “WHAT INFORMATION DO WE COLLECT?”
How We Use and Share Personal Information
Learn more about how we use your personal information in the section, “HOW DO WE PROCESS YOUR INFORMATION?”
Will your information be shared with anyone else?
We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information in the section, “WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?”
We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be “selling” of your personal information.
We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We will not sell or share personal information in the future belonging to website visitors, users, and other consumers.
Your Rights
You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:
Right to know whether or not we are processing your personal data
Right to access your personal data
Right to correct inaccuracies in your personal data
Right to request the deletion of your personal data
Right to obtain a copy of the personal data you previously shared with us
Right to non-discrimination for exercising your rights
Right to opt out of the processing of your personal data if it is used for targeted advertising (or sharing as defined under California’s privacy law), the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects (“profiling”)
Depending upon the state where you live, you may also have the following rights:
Right to access the categories of personal data being processed (Minnesota’s privacy law)
Right to obtain a list of the categories of third parties to which personal data has been disclosed (California, Delaware)
Right to obtain a list of specific third parties to which personal data has been disclosed (Minnesota, Oregon)
Right to review, understand, question, and correct how personal data has been profiled (Minnesota)
Right to limit the use and disclosure of sensitive personal data (California)
Right to opt out of the collection of sensitive data and personal data collected through voice or facial recognition features (Florida)
How to Exercise Your Rights
To exercise these rights, you may contact us by email at truefindr@gmail.com or refer to the contact details at the bottom of this document.
Under certain state laws, you may designate an authorized agent to submit a request on your behalf. We may deny requests from authorized agents who do not provide proof of authorization in accordance with applicable laws.
Request Verification
When you submit a request, we will need to verify your identity to confirm that you are the individual associated with the data. If we cannot verify your identity based on the information we have, we may ask for additional details for verification and security purposes.
If an authorized agent submits a request on your behalf, we may require additional verification, including written and signed permission from you.
Appeals
If we decline your request, you may appeal our decision by emailing truefindr@gmail.com. We will respond in writing with an explanation. If your appeal is denied, you may submit a complaint to your state attorney general.
California “Shine The Light” Law
Under California Civil Code Section 1798.83, California residents may request information about categories of personal data we have disclosed to third parties for direct marketing purposes. To make such a request, please contact us using the details provided in the “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” section below.
DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated “Revised” date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.
HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at truefindr@gmail.com.
HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
You have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please contact us at: truefindr@gmail.com.
